Terms and Conditions

Effective Date: May 27, 2025

Introduction

Please read these Terms and Conditions (“Terms”) carefully before using our website, mobile applications, or any online services, including our Filter Change Text Program, Service Program, and Generative AI Services, provided by Clean Water Co. (“Clean Water Co.,” “Company,” “we,” “us,” or “our”) that post a link to these Terms (collectively, the “Service”). By visiting or otherwise using the Service in any manner, you agree to the then-posted Terms and any applicable Additional Terms (defined below), to be bound by them, and that you have read and understood them. You also acknowledge, agree, and consent to our data practices as described in our Privacy Policy.

These Terms affect your legal rights, responsibilities, and obligations, govern your use of the Service, are legally binding, limit Clean Water Co.’s liability to you, and require you to indemnify us and settle certain disputes through individual arbitration. If you do not wish to be bound by these Terms and any Additional Terms, do not use the Service and uninstall any Service downloads or applications.

Additional Terms

In some instances, additional or different terms, posted on the Service, apply to your use of certain parts of the Service (individually and collectively “Additional Terms”). Examples include our Clean Water Co. Filter Change Text Program Terms and Conditions and Clean Water Co. Giveaway Official Rules, which apply to those respective programs. To the extent there is a conflict between these Terms and any Additional Terms, the Additional Terms will control unless expressly stated otherwise.

Updates to Terms

We may prospectively change these Terms and Additional Terms by posting new or changed terms on the Service. Your continued use of the Service after such changes constitutes your agreement to the new Terms for your new use and transactions.

Ownership and Your Rights to Use the Service and Content

The Service and all of its content (“Content”), including all copyrights, patents, trademarks, service marks, trade names, and other intellectual property rights therein (“Intellectual Property”), are owned or controlled by Clean Water Co., our licensors, or certain other third parties. All right, title, and interest in and to the Content and Intellectual Property available via the Service is the property of Clean Water Co., our licensors, or certain other third parties, and is protected by U.S. and international copyright, trademark, trade dress, patent, and/or other Intellectual Property and unfair competition rights and laws to the fullest extent possible.

Your right to use the Service and Content is subject to your strict compliance with these Terms and the Additional Terms. Your right to access and use the Service and the Intellectual Property shall automatically terminate upon any violations. These rights are non-exclusive, limited, and revocable by us at any time in our sole discretion without advance notice or liability. You may not assign nor transfer your right; any attempt to do so is void. You may, for your personal, non-commercial, lawful use only (collectively, the following are the “Clean Water Co. Licensed Elements”):

Display, view, use, and play the Content on a computer, mobile, or other internet-enabled or permitted device (“Device”) and/or print one copy of the Content (excluding source and object code) as it is displayed to you;
Stream the Content using any widgets or digital streaming internet video players, if any, provided on the Service;
Download, install, and use one copy of any software, including apps, that we make available on or through the Service (“Software”) on your Device in machine-executable object code form only and make one additional copy for back-up purposes, provided you do not copy, modify, or distribute the Software without our prior written consent;
Use any other functionality expressly provided by Clean Water Co. on or through the Service, including the Filter Change Text Program, Service Program, or Generative AI Services, subject to these Terms and any applicable Additional Terms.

Rights of Others

In using the Service, you must respect the Intellectual Property and rights of others and Clean Water Co. Your unauthorized use of Content may violate the rights of others and applicable laws and may result in your civil and criminal liability.

Reservation of Rights

These Terms and any applicable Additional Terms include only narrow, limited grants of rights to use and access the Service and Content. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. All rights not expressly granted to you are reserved by Clean Water Co. and its licensors and other third parties.

Third-Party Services

We are not responsible for third parties or their content, advertisements, apps, or sites (“Third-Party Services”). Use caution when dealing with third parties and consult their terms of use and privacy policies. If you access our apps via Apple or other platforms, those are Third-Party Services, and additional terms may apply.

Generative AI Services

You agree that: (i) our Generative AI Services (“GAIS”) use experimental, unsupervised technology and may sometimes provide inaccurate or offensive content that does not represent Clean Water Co.’s views; (ii) information provided to our GAIS may be used to train the GAIS; (iii) submission of confidential or proprietary information to the GAIS should be avoided unless permitted; (iv) our GAIS may reproduce copyrighted material used as training data, and you should ensure no copyright information appears in outputted work; (v) you assume all responsibilities for the results, decisions, or materials from the GAIS and should use discretion before relying on or publishing such content; (vi) GAIS content is not a substitute for professional advice (e.g., medical, legal, financial); and (vii) you may contact us at office@cleanwaterco.com with questions about the GAIS, using the subject line “GAIS Help”.

Content You Submit and Community Usage Rules

Clean Water Co. may offer users the opportunity to create, post, upload, display, publish, or otherwise make available on or submit through the Service, including in connection with our giveaways or Service Program, messages, text, images, comments, or other materials (“User-Generated Content” or “UGC”). Except as described in our Privacy Policy or any applicable Additional Terms, your UGC will be treated as non-confidential and non-proprietary. You grant Clean Water Co. a non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, distribute, reproduce, disclose, display, perform, transmit, publish, or otherwise exploit all or any portion of your UGC for any purpose in all formats, on or through any means or medium now known or hereafter developed.

Each time you submit UGC, you represent and warrant that you are the sole author and owner of the Intellectual Property and other rights to the UGC, or you have a lawful right to submit the UGC and grant Clean Water Co. the rights to it, without any obligation to obtain consent of any third party.

Community Usage Rules:

Your UGC must be original or you must have all necessary rights to it.
No pictures, videos, or images of anyone other than you or your friends and family, with their express permission.
Your UGC must not be offensive, obscene, defamatory, or violate any laws or rights of others.
Do not use UGC for commercial or political purposes or to solicit unwanted communications.
Do not impersonate others or submit false, fraudulent, or misleading UGC.
Do not submit viruses or malicious code that could harm the Service or any Device.

Service and Content Use Restrictions

You agree that you will not: (i) use the Service for any political or commercial purpose (except as permitted in our Service Program or giveaways); (ii) engage in any activities that are unlawful, offensive, or harmful; (iii) decompile, reverse engineer, or modify any Service source or object code; (iv) interfere with the Service’s operation or security; or (v) harvest or collect information about other users without their express consent.

Creating an Account

If you register with us or create an account, you are solely responsible for the security and confidentiality of your access credentials and for all activity under your account. You will immediately notify us at office@cleanwaterco.com of any unauthorized use of your account.

Wireless, Messaging, and Location-Based Features

The Service may offer features via your wireless Device, including our Filter Change Text Program. You agree to receive communications we may send through these features and to notify us of any changes to your wireless contact information at (800) 402-4857. Standard message and data rates may apply. If you use location-based features, your Device location may be tracked consistent with our Privacy Policy.

Clean Water Co. Filter Change Text Program Terms and Conditions

By signing up for the Clean Water Co. Filter Change Text Program (“Program”), you agree to these terms and conditions (“Program Terms”) and authorize Clean Water Co. to deliver promotional and other text messages, including via an autodialer, to the designated mobile phone number. Consent is not required to purchase any product or service aside from the Program itself. You consent to receive up to thirty (30) promotional Program texts per month, plus additional non-promotional texts (e.g., responses to HELP requests). Your subscription auto-renews for twelve (12) months unless you unsubscribe by texting “STOP” to the Program short code (800) 402-4857 or calling (800) 402-4857. You consent to receive a text confirming your opt-out. No further messages will be sent after opt out. Unsubscribing from the Program does not affect other text alerts or email subscriptions. Message and data rates may apply, and the Program may not be supported by all carriers or devices. You represent that you are 18 or older or have parental consent.

Clean Water Co. Giveaway Official Rules

Our annual giveaways are subject to specific Official Rules, posted on the Service during each giveaway period. Participation requires acceptance of those rules, which include a class action waiver. No purchase is necessary to enter or win, and giveaways are open to U.S. residents 18 or older (or the age of majority in their jurisdiction). Prizes vary by giveaway and are detailed in the respective Official Rules. Winners are selected randomly and notified via email or social media. Clean Water Co. reserves the right to disqualify entries that violate the Official Rules or engage in fraudulent activity. For details, see the specific giveaway’s Official Rules on our Service.

Procedure for Alleging Copyright Infringement

If you believe your copyright has been infringed via the Service, you may send a DMCA notice to:

By Mail: Clean Water Co., 4759 Town Center Dr, Colorado Springs, CO 80916, USA (Attn: Legal Department/DMCA)
By Email: office@cleanwaterco.com
For more information call: (800) 402-4857

Your notice must include all required information as outlined in the DMCA.

Notices, Questions, and Customer Service

All legal notices to us must be sent to: Clean Water Co., 4759 Town Center Dr, Colorado Springs, CO 80916, USA. For questions, contact us at office@cleanwaterco.com or (800) 402-4857.

Product Specifications; Pricing; Typographical Errors

We strive to accurately describe our products or services offered on the Service, including those in our Service Program; however, we do not warrant that such specifications, pricing, or other content is complete, accurate, reliable, current, or error-free. We reserve the right to refuse or cancel any orders in our sole discretion. If a product is not as described, your sole remedy is to return it for a refund, subject to our return and refund policies.

Arbitration and Dispute Terms

Forum Selection/Jurisdiction: Any dispute arising out of or relating to the Service, Content, your UGC, these Terms, or any Additional Terms shall be in Colorado Springs, Colorado.

Pre-Arbitration Notification: The party making a claim shall send a letter summarizing the claim and request for relief. If Clean Water Co. is making a claim, the letter shall be sent to the email address listed in your Service account. If you are making a claim, send it to Clean Water Co., 4759 Town Center Dr, Colorado Springs, CO 80916, USA (Attn: Legal Department).

Arbitration of Claims: All disputes, including those related to the Filter Change Text Program or giveaways, shall be resolved by individual binding arbitration under the rules of the American Arbitration Association (AAA). You may opt out of this arbitration agreement by notifying us in writing within 30 days to: Clean Water Co., Attention: Legal Department – Arbitration Opt-out, 4759 Town Center Dr, Colorado Springs, CO 80916, USA.

Class Action Waiver: As permitted by applicable law, both you and Clean Water Co. waive the right to bring any dispute as a class, consolidated, representative, collective, or private attorney general action.

Governing Law: These Terms and any disputes will be governed by the laws of the State of Colorado, U.S.A., without regard to its conflicts of law provisions, and the Federal Arbitration Act.

Disclaimer of Representations and Warranties

As permitted by applicable law, your access to and use of the Service is at your sole risk, and the Service is provided “as is,” “as available,” and “with all faults.” Clean Water Co. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except as provided in our Service Program or required by law.

Limitations of Our Liability

As permitted by applicable law, Clean Water Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, arising from your use of the Service, except for direct damages for personal injury caused by a physical product sold by Clean Water Co., to the extent not waivable under applicable law.

General Provisions

Indemnity: You agree to defend, indemnify, and hold Clean Water Co. harmless from any claims arising from your UGC, use of the Service, or violation of these Terms.

Operation of Service: Clean Water Co. controls and operates the Service from the U.S.A. and makes no representation that the Service is appropriate or available for use beyond the U.S.A.

Severability: If any provision of these Terms is deemed invalid, that provision will be severable, and the remainder will remain enforceable.

Complete Agreement: These Terms and any applicable Additional Terms reflect our complete agreement regarding the Service.