At Clean Water Co, we want every customer to feel confident when purchasing water filtration products, softeners, replacement parts, and related services from us. Please review our refund and returns policy below before placing an order or requesting service.
Overview
Our return policy lasts 30 days from the date of purchase or delivery. If more than 30 days have passed, we may not be able to offer a refund, return, or exchange.
To be eligible for a return, the item must be unused, unopened when applicable, in the same condition that you received it, and in its original packaging. A receipt, order confirmation, or proof of purchase is required for all returns.
Please contact Clean Water Co before sending any product back. Returns sent without prior approval may be delayed or refused.
Non-Returnable Items
Certain items and services are not eligible for return or refund, including:
- Installed water filtration or water softening systems
- Custom, special-order, or made-to-order products
- Used filters, cartridges, tanks, parts, or accessories
- Opened or used water treatment products
- Labor, installation, diagnostic, consultation, plumbing, or service fees
- Gift cards or promotional credits
- Items damaged due to misuse, neglect, improper installation by a third party, or circumstances outside of Clean Water Co’s control
Refunds
Once your return is received and inspected, we will notify you by email or phone that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed back to the original payment method. Please allow time for your bank or credit card provider to post the refund to your account.
Shipping charges, delivery fees, installation fees, service fees, and labor charges are non-refundable unless otherwise required by law or approved by Clean Water Co.
Late or Missing Refunds
If you have not received an approved refund yet, please first check your bank account again. Then contact your credit card company or bank, as refunds can take time to officially post.
If you have completed these steps and still have not received your refund, please contact us at Office@cleanwaterco.com or call (800) 402-4857.
Sale Items & Promotional Offers
Sale items, discounted items, promotional offers, and bundled packages may be final sale unless otherwise stated at the time of purchase. Refunds for promotional purchases are reviewed on a case-by-case basis.
Exchanges
We only replace items if they are defective, damaged upon arrival, or approved for exchange by Clean Water Co. If you need to request an exchange, please contact us at Office@cleanwaterco.com or call (800) 402-4857.
Please include your name, order number, contact information, a description of the issue, and photos if the item arrived damaged.
Shipping Returns
To request a return, please contact Clean Water Co first for approval and return instructions.
Approved returns may be mailed to:
Clean Water Co
4759 Town Center Dr
Colorado Springs, CO 80916
Customers are responsible for return shipping costs unless the return is due to an error by Clean Water Co or the item arrived damaged or defective. Return shipping costs are non-refundable.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Clean Water Co is not responsible for returned items that are lost or damaged in transit.
Service & Installation Appointments
Fees for completed plumbing services, water filtration installation, diagnostics, consultations, or other labor are generally non-refundable once the work has been performed. If there is an issue with a completed service, please contact us so our team can review the situation and determine the best next step.
Warranty Information
Some products may include a manufacturer warranty. Clean Water Co is Colorado’s exclusive Authorized Dealer for Maytag® Water Products, and eligible Maytag® Water Products may be covered by the applicable manufacturer’s limited warranty. Warranty coverage varies by product and does not replace this refund and returns policy.
Need Help?
For questions related to refunds, returns, exchanges, warranties, or service concerns, please contact Clean Water Co:
- Phone: (800) 402-4857
- Email: Office@cleanwaterco.com
- Hours: 10:00am – 5:00pm
- Colorado Springs: 4759 Town Center Dr, Colorado Springs, CO 80916
- Denver: 2821 S Parker Rd, Aurora, CO 80014 — Not Open to Public